17 Best-Paying Careers in Consumer Services: Find Your Dream Job Today!
Are you seeking a career in consumer or customer support services that offers job satisfaction and financial stability? If so, you’re in luck!
In this post, we’ve compiled a list of the top 17 high-paying careers in consumer services that can help you with job opportunities and achieve your professional and financial goals.
Consumer services encompass various industries, including retail, insurance company hospitality, marketing, and even customer support jobs.
While many of these jobs may not seem glamorous, they offer significant opportunities for career growth and earning potential.
Whether you just obtained your college degree or are a seasoned professional looking to switch careers, this job search list here has something for everyone.
So, without further ado, let’s dive into the 17 best-paying jobs in consumer services and find your dream customer service job today!
What’s the Difference Between Customer and Consumer Services?
Customer service job refers to the help and support given to customers before, during, and after purchasing.
Answering phones, providing technical support, doing outbound calls, as well as handling returns or refunds are all examples of what this entails.
Companies that sell products or services to consumers or other businesses typically offer customer service jobs.
Consumer services, on the other hand, encompass a broader range of industries and services that benefit individual consumers directly or indirectly.
This can include retail, hospitality, marketing, and entertainment, among other things.
Consumer services aim to improve the overall customer experience by offering high-quality products, personalized service, convenient payment options, and other value-added benefits.
In short, customer services assist individual customers throughout their interactions with a specific company.
In contrast, consumer services are concerned with providing various services and benefits that improve the overall customer experience across industries.
But both the consumer and customer services industry offers different well-paying jobs ranging from entry-level to executive positions.
Highest-Paying Jobs in Consumer and Customer Services (Between $95k and $150k)
1. Senior Customer Success Manager – $126,154 per year
A customer success manager leads customers through the sales and support processes.
CSMs, rather than acting as customer service representatives, establish direct relationships with clients and give them timely value propositions.
This helps clients grow and achieve their goals while improving their relationship with the company.
Primary Responsibilities:
- Build and ensures customer loyalty.
- Work with customers to understand their goals and help them achieve success.
- Provide guidance and support on customer transactions on the use of products or services
2. Sales Director – $117,916 per year
A Sales Director is a high-level executive responsible for leading a company’s sales efforts and achieving revenue targets.
Primary Responsibilities:
- Develop and implement sales tactics to achieve revenue targets.
- Lead and motivate sales teams to achieve performance goals.
- Build and maintain healthy relationships with key customers and partners.
- Develop and manage sales budgets and forecasts
3. Call Center Director – $100,487 per year
A Call Center Director is a senior management position responsible for the overall operations of a call center.
Primary Responsibilities:
- Setting and monitoring performance metrics for call center agents
- Managing and mentoring call center supervisors and team leaders
- Teaming with other departments within the organization
3. Customer Service Director – $99,119 per year
A Customer Service Director is a senior management position responsible for overseeing the operations within the organization of a customer service representative
Primary Responsibilities:
- Developing and implementing customer service strategies and policies
- Establishing and monitoring key performance indicators (KPIs) such as customer satisfaction scores, customer retention rates, and first-call resolution rates.
- Identifying areas for improvement in customer service operations and implementing changes to enhance service quality and customer experience.
4. Senior Account Manager – $98,524 per year
A Senior Account Manager is a senior-level sales professional responsible for managing and growing key accounts for an organization.
Primary Responsibilities:
- Identifying and pursuing new business opportunities
- Analyzing customer needs and market trends
- Collaborating with cross-functional teams to develop customized client solutions.
Best Paying Jobs in Consumer and Customer Services (Between $45K and $90K)
5. Marketing Manager – $85,766 per year
A Marketing Manager is a senior-level professional responsible for devising and implementing marketing strategies to promote an organization’s products, services, and brands.
Primary Responsibilities:
- Developing and enforcing marketing strategies
- Conducting market research and analysis to identify customer needs
- Ensuring compliance with regulatory and legal requirements
6. Public Relations Manager – $85,501 per year
A Public Relations Manager is a senior-level professional responsible for managing an organization’s public image and reputation.
Primary Responsibilities:
- Identifying and cultivating relationships with key stakeholders in the industry.
- Creating and spreading press materials to promote the organization’s brand and products.
- Managing any negative publicity or crises.
7. Market Research Manager – $85,389 per year
A Market Research Manager is a senior-level professional responsible for managing and conducting research to gather insights about customers, competitors, and market trends.
Primary Responsibilities:
- Designing and conducting market research studies
- Managing research projects, such as developing project plans, timelines, and budgets.
- Communicating research findings and insights to senior executives and other stakeholders in the organization.
8. Human Resources Manager – $76,944 per year
A Human Resources Manager is a senior-level professional responsible for managing the human resources activities of an organization.
Primary Responsibilities:
- Managing the recruitment, selection, and hiring process for employees.
- Developing and providing employee training and development programs.
- Generating and handling employee compensation and benefits programs.
- Developing and implementing performance management systems to evaluate employee performance and provide feedback.
9. Event Manager – $57,929 per year
An Event Manager is a professional responsible for planning and organizing events, such as conferences, weddings, concerts, and other special occasions.
Primary Responsibilities:
- Developing event concepts and themes
- Identifying and booking suitable event venues and suppliers
- Developing event budgets and timelines
10. Social Media Manager – $50,372 per year
A Social Media Manager is a professional responsible for managing an organization’s social media channels such as Facebook, Twitter, Instagram, LinkedIn, and others.
Primary Responsibilities:
- Developing and enforcing social media strategies
- Creating and publishing engaging social media content
- Managing and monitoring social media channels
11. Retail Store Manager – $49,195 per year
A Retail Store Manager is a professional responsible for managing the operations of a retail store.
Primary Responsibilities:
- Managing the store’s daily operations, such as sales, inventory, staffing, and customer service.
- Setting sales targets and developing strategies to achieve them.
- Creating work schedules and managing staff performance to ensure high-quality service delivery.
The Best-Paying Consumer and Customer Service Jobs (Entry-level Position).
Customer service jobs are essential to many industries, providing opportunities for those just starting their careers.
According to labor statistics, an entry-level customer service job could pay well and offer room for growth.
So, here are some of the best-paying customer service jobs for entry-level positions:
12. Service Desk Analysts
Annual Average Salary in America: $57,324.
Responsibilities:
- Provide first-level technical support for IT-related issues.
- Troubleshoot and resolve technical issues using remote access tools, knowledge bases, and diagnostic software.
- Document and track all service requests and incidents using ticketing/ computer systems.
- Maintain an excellent level of customer satisfaction by providing timely and effective support.
Requirements:
- Bachelor’s degree in Computer Science or related field or equivalent experience
- Previous experience in a technical support role Knowledge of computer hardware, and ITIL processes and practices
- Familiarity with Windows and Mac operating systems
Overall, the job of a Service Desk Analyst requires strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.
Service Desk Analysts are also critical in the technical support representative, ensuring that IT services are delivered promptly and effectively to support the organization’s goals.
13. Client Relations Specialists
Annual Average Salary in America: $54,899
Responsibilities:
- Build and strengthen relationships with clients to ensure their satisfaction and retention.
- Collaborate with cross-functional teams to determine and implement solutions meeting clients’ needs.
- Prepare and deliver reports on clients’ usage of products or services, client feedback, and satisfaction levels.
- Represent the company at trade shows, conferences, or other events.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field, or equivalent experience
- Previous experience in customer service or sales, preferably in a B2B environment
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
Overall, the job of a Client Relations Specialist requires strong customer service and sales skills, as well as the capacity to build and maintain relationships with clients.
Client Relations Specialists also play a critical role in all client inquiries and ensuring that clients’ needs are met and that they are happy with the products or services provided by the company.
14. Flight Attendants
Annual Average Salary in America: $50,837.
Responsibilities:
- Conduct pre-flight safety checks and ensure that all safety equipment is functioning correctly.
- Demonstrate the use of safety equipment and explain safety procedures to passengers.
- Greet passengers, assist with seating and luggage, and ensure all passengers are seated safely before takeoff.
- Serve food and beverages to passengers, and respond to passenger requests and concerns.
Requirements:
- High school diploma or equivalent Good physical health and ability to meet the physical demands of the job
- Vision and hearing that meet the airline’s requirements
- Completion of a Flight Attendant training program, which includes classroom instruction and practical training in emergency procedures, first aid, and customer service
Generally, a flight attendant’s job requires a unique combination of safety, service, and communication skills and the ability to remain calm and professional in emergencies.
15. Front Desk Officer
Annual Average Salary in America: $32,481
Responsibilities:
- Greeting customers, visitors, or guests, then answer questions if they have any.
- Answering phones, responding to emails, or handling customer complaints in a professional and timely manner
- Manage and maintain the reception area, such as keeping it clean and organized.
- Scheduling appointments, meetings, or conference rooms as needed.
- Assist with administrative tasks such as data entry, filing, and photocopying.
- Basic computer skills and organizational skills
Requirements:
- High school diploma
- Previous experience in a customer service or administrative role
- Ability to multitask and prioritize tasks effectively
- Knowledge of telephone and email etiquette and professionalism
Overall, the job of a Front Desk Officer mainly focuses on administrative duties.
Aside from that, they require strong customer service and the ability to manage multiple tasks and work in a fast-paced environment.
Front Desk Officers are also critical in ensuring visitors, guests, or customers have a positive experience and that office operations run smoothly.
16. Bank Tellers
Annual Average Salary in America: $31,876.
Responsibilities:
- Receive and process customer financial transactions.
- Assist customers with account inquiries, such as guiding them to file deposit slips and providing information on bank products and services.
- Respond to customer inquiries and resolve issues professionally and courteously.
- Maintain knowledge of current banking regulations and policies
Requirements:
- High school diploma or equivalent
- Previous experience in customer service and handling financial transactions are preferred.
- Strong attention to detail and accuracy
- Ability to multitask in a fast-paced environment
Overall, the job of a Bank Teller requires strong customer service skills, attention to detail, and the ability to work effectively in a team environment.
Bank Tellers also play a critical role in providing high-quality service to customers and ensuring the smooth operation of the bank branch.
17. Patient Coordinator
Annual Average Salary in America: $38,036
Responsibilities:
- Greet patients and guests in a professional and welcoming manner.
- Schedule appointments and follow-up visits using the office’s scheduling system.
- Answering phone calls and responding to emails or online inquiries in a timely and courteous manner
- Assist with patient intake and registration, such as completing required forms and obtaining consent.
- Keep accurate patient records and guarantee the confidentiality of patient information
Requirements:
- High school diploma or equivalent
- Previous experience in a dental or medical office or customer service role
- Knowledge of medical terminology and insurance billing is preferred
Overall, the job of a Patient Coordinator requires strong customer service skills and the ability to handle multiple tasks in a fast-paced environment.
Patient Coordinators are also critical in ensuring patients receive high-quality care and have a positive experience in the medical or dental office.
Best Customer Service Jobs: Top Companies Hiring for Customer Service Jobs
Some companies are known for their bilingual customer service representative, high volume of customer service jobs, and their commitment to hiring and training employees who need more experience in the field.
Amazon, for example, has a vast customer service department that handles inquiries from customers worldwide.
They offer in-house and remote customer service jobs and possibilities for advancement within the company.
Conduent and Teleperformance are also outsourcing firms that provide customer service solutions to various clients, including government agencies and large corporations.
They have a high demand for customer service representatives and provide extensive training to their client service representatives to ensure they can handle various customer inquiries.
Sykes and Alorica are both call center companies hiring several in-house or remote customer service jobs, from entry-level positions to management roles in call centers.
They also offer competitive salaries, benefits packages, and career growth and development opportunities.
Final Thoughts.
In conclusion, the consumer services industry offers many lucrative on-site or remote jobs for job seekers with varying levels of experience and education.
From entry-level positions like customer service representatives to executive-level roles such as marketing directors, account coordinators, and hiring managers, there are numerous career paths in this industry.
By honing your communication, problem-solving, and organizational skills, you also can place yourself for success in the consumer services field.
So, whether you’re thinking of a career change or just starting your job search, exploring these 17 best-paying jobs in consumer services can help you find a job and build a fulfilling and rewarding career.
